Your Questions Answered

Pay-As-You-Go: pay only for the days you use. We bill you on the day you use it, so there are no surprises at the end of the month. Pay As You Go subscriptions are charged on a per day usage model where a transcription, record, report, or referral generation event/action is triggered.

Pay-As-You-Go is billed on each day you use the platform, with no month-end tally and no surprises. Monthly Subscriptions are billed at the end of each calendar month; if you started mid-month, we just bill the relevant period.

Yes. Prices will be GST-exclusive unless stated otherwise. Your tax invoice shows the 10% GST and our ABN.

Stripe emails a receipt and we store tax invoices in Billing → Invoices in the app. You can download PDFs any time.

Major credit/debit cards. Apple Pay/Google Pay may be available depending on your device and Stripe.

Stripe will retry automatically. We’ll notify you to update your card in Billing → Manage Subscription. If payment can’t be collected, your account may be paused until resolved.

Yes. Moving from Pay-As-You-Go to Monthly takes effect immediately. Moving from Monthly to Pay-As-You-Go takes effect once your current month is complete.

Go to Billing → Manage Subscription → Cancel subscription. No payment details are taken during the 14-day trial, so cancelling during the trial costs nothing. If you cancel after the trial, you will be charged at the end of the month for any unbilled usage on your plan. Your access ends on cancellation.

We don’t usually refund after services are delivered, but if something went wrong, contact support—happy to review on a case-by-case basis.

Yes—contact us for a written quote. You’ll still complete payment through Stripe.

During sign-up, tick the add-on. We’ll bill it with your first month-end invoice and ship to the address you enter at checkout.

Within Australia, typical delivery is 3–7 business days after order confirmation. You’ll receive tracking by email.

If it hasn’t shipped, yes—contact support ASAP with the correct address.

Currently AU only. Contact us if you need a special arrangement.

We’ll investigate with the courier, keep you updated, and arrange a replacement where confirmed lost.

Take photos of the packaging and device and contact support within 7 days. We’ll help with a replacement or warranty path.

Our mics are purchased and delivery organised through an Australia Retailer subject to Australian Consumer Law. Contact us if you would like to discuss further.

Manufacturer warranty applies (DJI). We’ll guide you through a claim if needed.

No, but it significantly improves capture quality in busy environments compared to room mics and computer mics. You can use your own mic or device mic.

Ensure that the mics and the receiver are connected before taking them out of the charging case. Plug in the receiver and follow the on-screen prompts. Ensure your browser/app has microphone permissions enabled.

Latest Chrome, Edge, or Safari on desktop/laptop. Mobile/tablet works for recording, but desktop gives the best full-feature experience.

Use a lapel mic (like DJI Mini), clip 15–20 cm from mouth, reduce background noise (e.g., tv and radio, etc.), and avoid speakerphone. Speak naturally; no special phrasing needed.

Structured clinical notes, reports, and referrals mapped to dentistry best-practice templates. You can review and edit before saving/exporting.

We’re optimised for Australian English and support many English accents. Ask support for current language coverage.

Audio recordings are never stored. Once your recording is transcribed, the audio is immediately discarded. Only the resulting transcript is retained, and you can export it from your appointment.

You can seamlessly copy-paste your notes and letter into your preferred system. You can export documents as PDF/Word quickly and easily. Direct integrations are on our roadmap, ask about current beta connectors.

A secure internet connection is required for transcription and generation. If your internet cuts out briefly during an appointment, recording continues.

Yes. We apply strict security controls and limit access to authorised personnel only. You review everything before saving or exporting.

All retained clinical information is stored in Australia. Where offshore processing is required, providers are carefully vetted and contractually required to handle clinical information in accordance with standards consistent with the Australian Privacy Principles. See our Privacy Policy for details.

Yes—we align with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Yes—contact support for a full account purge (subject to legal/record-keeping requirements).

No. We assist with documentation, but the clinician is responsible for clinical judgement and final records.

Yes—user actions and document versions are logged for governance and compliance.

Check spam/junk and allowlist our domain. If still missing, try again and confirm the email on file is correct.

Yes—self-serve guides and short live onboarding sessions by request.

Business days 8:00–18:00 AWST (Perth) via in-app chat/email. We monitor priority incidents after-hours.

Use “Report an Incident” in the app or email us with “URGENT” in the subject; include your org name, timestamp, and steps to reproduce.

Yes—ensure your legal entity, ABN, and billing email are set in Billing Profile. All invoices are tax-compliant.

Go to Billing → Manage Subscription.

Yes—download a monthly usage CSV from Billing → Usage.

Rare, but contact support with the invoice numbers. We’ll investigate and reverse any errors.

We provide a poster for your practice that does just that. Use it as is, or update it to suit your practice and policies. It is free to download from our website.

Unplug/replug, check browser permissions (mic access = Allow), try another USB port, restart browser, then device. For DJI, ensure both transmitter and receiver are powered and paired. You can re-pair the mic(s) and the receiver by putting them back in the case and waiting for the solid green lights to appear.

Check mic placement and background noise, speak clearly, and try the Audio Check tool in Settings. Loud TV and radio noise can interfere with the transcription. If issues persist, share a sample with support.

Confirm internet connectivity, re-try the generation step, then contact support with the session ID.